Terms of service

Please note that only the German version of general terms and conditions is the valid one. The English version is an unbinding translation. You can find the German version here.

A. Shopper General Terms and Conditions for steel-vintage.com

B. Cancellation policy

C. Model withdrawal form  

A. General Terms and Conditions for purchase on steel-vintage.com

1. Scope of application, definitions of terms

a) These General Terms and Conditions form the contractual basis between the operator of the website www.steel-vintage.com (hereinafter referred to as “website”) and individuals (hereinafter referred to as “you”).

b) Operator of the website and your contractual partner is Steel Vintage Bikes GmbH, Wilhelmstr. 91, 10117 Berlin, Germany (hereinafter referred to as “we” or “us”).

c) The user’s contractual provisions shall not be a component of the contract, insofar as we do not provide express agreement.

2. Formation of the contract

a) The offers on the website are not binding. All offers are valid “while stocks last” unless something else is noted within the product information. Errors remain reserved.

b) The customer can select goods via the shopping cart and send his order via the “place order”-button. After placing an order, you will receive an email from us acknowledging that we have received your order. Neither this does nor the prepayment means that your order has been accepted. Your order constitutes an offer to us to buy one or several items.

c) The purchase contract is concluded when the goods are shipped to you, and this is communicated with a shipping confirmation by e-mail. The shipment and thus the acceptance of the contract can take place within two working days after receipt of the order. 

3. Reservation of title

All goods remain our property until paid for in full.

4. Price, Shipping, Delivery Restrictions

a) All prices are in Euro and include German Value-Added Tax (if applicable).

b) You will be informed about the shipping costs before submitting the order.

c) We will inform you about the delivery area and delivery restrictions on a separate page before the order process begins.

5. Payments

a) Payment is made using the options of payment indicated on the website.

b) If payment is made by credit card, the credit card account will be charged immediately upon completion of the order. Otherwise, payment of the purchase price is due 14 days after receipt of the invoice. If the due date of payment is determined by the calendar, the customer is already in default by missing the deadline. If payment in advance has been agreed, payment is due immediately after conclusion of the contract.

6. Warranty, Guarantee

Steel Vintage Bikes gives warranty according to German Law. Warranty in this case means that Steel Vintage Bikes is responsible for goods being free of quality defects and/or title defects at the moment of stipulation. Warranties last 24 months for new goods and 12 months for used goods (§438 BGB).

In the event of warranty claims, an invoice shall be provided as proof of date of purchase. The item for which a warranty claim is made shall be sent to Steel Vintage Bikes together with a copy of the purchase invoice. For defects concerning the goods forming the subject of the contract, Steel Vintage Bikes will initially either remedy the defect or replace the defected item according to the party to the contract's discretion. However Steel Vintage Bikes is entitled to decline to remedy the defect in the manner selected by the party to the contract and to select av alternative option if carrying out the option chosen by the other party will result disproportionately expensive and the alternative remedy does not cause any significant disadvantage to the other party. Steel Vintage Bikes is entitled to make two attempts to remedy the defect, in each case within 3 weeks after the defect notification.

If the attempt to remedy the defect is unsuccessful, the party to the contract is entitled to demand accordingly a reduction of the price or alternatively the contract cancellation. In case of a minor defect, the right of cancellation is precluded. For the purpose of warranty claims, the party to the contract shall examine the goods immediately and Steel Vintage Bikes shall be notified of damage arising during transportation or obvious defects within one week from date of delivery. Notification of defects within this period is sufficient for the warranty purpose.

The warranty does not include normal wear. May Steel Vintage Bikes maintenance or care instructions not observed, changes to the goods be made, accessory parts be mistakenly mounted, parts be replaced or care products which do not meet the high quality standards of Steel Vintage Bikes be used, the warranty will be not invalid.

Steel Vintage Bikes does not offer a guarantee (defined as guaranteed operation of goods or part of goods for a certain time span) for any sold goods. The party to the contract is granted a guarantee in the legal sense only where this is expressly specified in writing by Steel Vintage Bikes.

7. Liability

May any damage occur through the use of the goods, especially through improper use, Steel Vintage Bikes is not in any case liable for those damages, unless in case of negligence. The negligence evidence shall be produce by the customer.

8. Online dispute resolution platform

The EU commission provides a platform for out-of-court dispute resolution. This provides consumers with the opportunity to resolve any disputes connected to their online order out of court in the first instance. The dispute resolution platform can be found here: http://ec.europa.eu/consumers/odr/

9. Data privacy

a) We process your personal data for a particular purpose, and in accordance with the statutory regulations of the GDPR and BDSG.

b) For more information, please refer to the privacy policy: Privacy Policy

10. Final Provisions

a) This contract is subject to the law of the German Federal Republic under exclusion of the UN CISG, insofar as no mandatory regulations conflict with this.

b) The contractual Language is English, insofar as no mandatory regulations conflict with this.

c) The user can view and print the current terms and conditions on the website. We do not safe the text of the contract.

d) Berlin (Germany) is agreed as the place of jurisdiction and place of performance. 

B. Cancellation Policy (Instructions on withdrawal)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Steel Vintage Bikes GmbH, Wilhelmstr. 91, 10117 Berlin, Germany, E-Mail: info[at]steel-vintage[punkt]com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning the goods.

- End of the Information concerning the Right to Withdraw -

C, Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)



Steel Vintage Bikes GmbH

Wilhelmstr. 91

10117 Berlin

E-Mail: info[at]steel-vintage[punkt]com


I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),





Ordered on (*)/received on (*)





Name of consumer(s)





Address of consumer(s)











Signature of consumer(s) (only if this form is notified on paper)







(*) Delete as appropriate.